Client Portal
A new custom client portal built on ServiceNow, enabling clients to submit cases, see and manage their subscriptions, and access tailored resources all in one place.
Key Features Contributed
- Microsoft Subscription Visibility and License Management
- Public Facing Scopes of Services
- Changelog Management
- Design Review Enhancements
- Various pages into services for better user experience
What I Learned
Building this client portal provided me with hands-on experience in Azure DevOps and how to collaborate closely with our cross-functional team. Oftentimes, we would be under tight deadlines, which taught me the importance of effective communication and teamwork. I gained a deeper understanding of Next.js and honed my skills in creating seamless user experiences while ensuring robust backend functionality.
Additionally, I learned the importance of user-centric design and how to effectively gather and implement user feedback to continuously improve the portal's features and usability.