AI Script Summarization
Leveraging artificial intelligence to generate concise summaries of scripts in ServiceNow. This includes: script includes, business rules, and scheduled jobs. The goal was to enhance understanding and maintainability of complex scripts from a non-technical perspective.
Key Features
- AI-powered text summarization via UI Action in ServiceNow
- Storing of summaries in custom table in ServiceNow for historical context
- Calculation of last summary - if summary is outdated or has been updated since last run, re-summarize it
What I Learned
This project taught me how to use Thrive's private GPT model to summarize different script types in ServiceNow. I utilized a Script Include to handle the backend logic, a UI Action to trigger the summarization process, and a custom table to store the summaries.
Writing this code required a deep understanding of ServiceNow's platform capabilities, including scripting, table management, and UI customization. I also gained experience in integrating AI models into enterprise workflows, ensuring the solution was both efficient and user-friendly.