AI Order Summarization
Leveraging artificial intelligence to generate concise summaries of project orders for project managers, streamlining workflows and enhancing productivity.
Key Features
- AI-powered text summarization via UI Action in ServiceNow
- Integration with existing project management processes.
- Storing of summaries in custom table in ServiceNow so that PMs may revisit.
What I Learned
This project taught me how to use Thrive's private GPT model to summarize Change Tasks associated with specific Orders in ServiceNow. I utilized a Script Include to handle the backend logic, a UI Action to trigger the summarization process, and a custom table to store the summaries. These summaries are accessible on the order via a related list, making it easy for users to review them.
Writing this code required a deep understanding of ServiceNow's platform capabilities, including scripting, table management, and UI customization. I also gained experience in integrating AI models into enterprise workflows, ensuring the solution was both efficient and user-friendly.